Refund policy

Refund Policy

Due to the nature of digitally delivered products, all purchases made on genshinbay.com are final. Once a product has been delivered, it is non-refundable and non-exchangeable.

We always aim to provide accurate product descriptions and a smooth delivery experience. If there is an issue with your order upon delivery, such as receiving an account that does not match the product description, please contact our support team as soon as possible. We will review the case and, where applicable, do our best to fix the issue, provide assistance, or offer a suitable replacement.

Important Notice

Before making any changes to the account, please carefully check whether the delivered account matches the product description. This includes checking the characters, items, resources, gems, level, server, or any other details included in the listing.

Please do not bind the account to your personal email, change the password, spend any resources or gems, make in-game purchases, delete items, change account settings, or otherwise modify the account before confirming that everything is correct.

Once the account has been bound to your personal email, the password has been changed, resources or gems have been used, or any other changes have been made to the account, the product will be considered accepted by the customer. In this case, you will no longer be eligible for a refund, exchange, or replacement.

If you believe there is a problem with your order, please contact us immediately before using or modifying the account. Our team will be happy to assist you.